Frequently Asked Questions
Frequently Asked Questions
Last updated: August 2026 · Everything you need to know about ordering from Sneha Styles.
How long does shipping take?
Orders are processed within 1 to 3 business days of payment confirmation. Standard delivery takes 4 to 7 business days across India. Express delivery (2 to 3 business days) is available at checkout for an additional fee.
Is shipping free?
Yes. Orders of ₹2,999 or more ship free. Orders below that qualify for standard shipping at ₹99. Express shipping is ₹199 regardless of order value.
How can I track my order?
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you have not received it within 3 business days of ordering, check your spam folder or contact us at support@snehastyles.com.
What happens if I miss my delivery?
Our courier partner will attempt delivery up to two times. If both attempts are unsuccessful, your package is held at the nearest facility for 5 days before being returned to us. Please double-check your address and phone number at checkout.
My order arrived damaged or the wrong item was sent. What do I do?
Email us at support@snehastyles.com within 48 hours of the expected delivery date with your order number and a photo of the issue. We will arrange a replacement or refund at no extra cost.
What is your return policy?
We offer 7-day hassle-free returns from the date of delivery, for a full refund or exchange. Items must be unused, unwashed, and returned with all original tags and packaging intact.
How do I start a return?
Email support@snehastyles.com with your order number and reason for return. Our team will send you return instructions within 24 hours on business days. Please wait for authorization before sending anything back.
Which items can't be returned?
Items marked final sale, anything worn, washed, or altered, and returns requested after the 7-day window cannot be accepted.
How long do refunds take?
Once your return is approved, refunds are processed within 5 to 7 business days to your original payment method.
Can I cancel my order?
Orders cannot be cancelled once they have been processed or shipped, so please reach out as soon as possible after placing an order if you need to make a change.
How do I find my size?
Check our Size Guide for a full measurement chart covering bust, waist, and hips for sizes XS through XXL, along with instructions on how to measure yourself at home. If you're between sizes, we generally recommend sizing up.
How should I care for my garment?
Care varies by fabric. As a general rule, check the care label before washing, wash light and dark colours separately, and turn garments inside out to protect colour and embellishments.
Silk, wool, and embroidered pieces are best dry cleaned. See our full Care Instructions page for fabric-by-fabric guidance.
Are your products true to size?
We recommend always checking the measurements on our Size Guide rather than relying on standard size labels, since fit can vary by style and fabric.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets through our secure checkout.
Is my payment information secure?
Yes. All payments are processed through Shopify's secure, encrypted checkout. We never store your card details on our servers.
How do I get in touch with your team?
Email us at support@snehastyles.com and we'll respond within 24 hours on business days. Our support hours are Monday to Saturday, 10 AM to 6 PM IST.